Clarity Cover Ltd (Olive) Membership Terms & Conditions
This document details what is included within this Membership Plan, how and when you can access support with reported performance issues regarding your registered home appliances, or where necessary arrange a home visit to rectify said claimed issues.
Your statutory cancellation rights according to the Consumer Rights Act 2015 and how to make a complaint if you’re not happy are explained below. It’s important that you read all the Plan documentation carefully.
DEFINITIONS AND INTERPRETATIONS
1.1 "Agreement" means these Terms and Conditions and the Membership Enrolment Form.
1.2 “Wording” Some of the words and phrases used in this document have a particular meaning. The definitions below explain what these words mean. All definitions will be capitalised where used in the document. By ‘we’, ‘us’, or ‘our’, we mean Olive, its authorised agents and engineers, unless otherwise stated. By ‘you’ or ‘your’, we mean the Member who has subscribed to this Plan.
1.3 “Olive” is the trading name of Clarity Cover Ltd Company Reg No: 16930339 whose address is Suite 1, Floor 1, 4 Yelverton Road, Bournemouth, Dorset, BH1 4DF.
1.4 "Member" means the individual who has enrolled into an Olive Membership Plan for a private residential property as detailed within the Membership Enrolment Form.
1.5 “Parties” means both the MEMBER and OLIVE together agree with the membership services provided as per the subscription plan.
1.6 "BER" (Beyond Economic Repair) means a condition where the cost of parts and labour to repair an appliance or system exceeds its current market value or where parts are no longer available.
1.7 "Fund” means the Discretionary Maintenance Fund that is a non-cash service credit (up to £1,000 depending on the selected Plan) allocated for the maintenance and or repair of the appliances or property as detailed within the Enrolment Form.
1.8 "Plan" means the specific membership tier selected by the Member (e.g. Standard, Premium, or Pro) that details what is covered and the maximum value of the Maintenance Fund.
1.9 "Service" means the home maintenance membership features provided by Olive within the subscribed Membership Plan.
1.10 “Cancellation Period” means the number of days (including your statutory 14 days “cooling off” period), after the Plan start date, during which you can cancel the Plan. This is shown on the Plan Schedule.
1.11 “Fees” means the amount you pay for your Membership subscription as set out in the Plan Schedule.
2. MEMBERSHIP AGREEMENT
2.1 Service Provider: Olive provides its Members with professional services and as a facilitator of home maintenance services.
2.2 This Membership Agreement, whereby Olive provides members with home support services as subscribed and specified in the Enrolment Form. It is understood by both Parties that this is a service, and Olive does not act as a regulated insurance policy.
2.3 Indemnity: Olive within this agreement does not indemnify the Member against any loss, damage, or legal liability, for whatever reason.
2.4 Olive’s Membership Plans provides support for the proactive care and reactive repair of the Member’s home appliances.
2.5 Trade Network: Olive guarantees the tradespeople it recommends have been vetted, registered and certified by their appropriate industry regulations and are fully covered for Public Liability Insurance.
2.6 The Tradesperson will always remain an independent contractor responsible for the specific workmanship and for maintaining their own public liability insurance.
3. MEMBERSHIP TERMS AND CANCELLATION
3.1 Initial Term: This Agreement is for a fixed period of twelve months (the "Initial Term").
3.2 Renewal: Membership will automatically renew for a further twelve (12) months unless cancelled in writing by the Member, via post, email or online.
3.3 Notice Period: Cancellation of Membership must be provided at least 30 days prior to the expiration of the current term via post, email or online.
3.4 Cooling-Off Period: Members have a statutory 14-day "Cooling-Off Period" from the date of enrolment.
3.5 Usage Penalty: If the Member utilises any part of the Maintenance Fund or receives a Health Check within these 14 days, Olive reserves the right to charge the full annual fee.
4. DISCRETIONARY MAINTENANCE FUND
4.1 Allocation: Dependent upon on the Members selected Plan, Olive allocates a service credit (the "Fund") of up to £1,000 per membership year.
4.2 Non-Cash Credit: Olive applies a fund to its members to facilitate agreed repairs via its vetted network and will be applied at its own discretion.
4.3 Application for Parts and Labour: The Fund may be applied towards repairs for up to five nominated appliances.
4.4 Application for Plumbing: The Fund may be applied towards internal plumbing (leaks/bursts) and drainage within the property boundary.
4.5 Beyond Economic Repair (BER) Provision: If a Registered Appliance or system is deemed BER, Olive may allow the Member to use the remaining Fund balance as a contribution toward a replacement unit.
4.6 Replacement Conditions: Any product replacement must be approved, sourced and installed via Olive’s approved partner network.
4.7 Replacement Cap: The replacement contribution cannot exceed the remaining balance of the Member’s Fund for that year or the retail value of the replacement item.
4.8 Fund Expiry: Unused Fund balances will not "roll over" to the subsequent membership year and cannot be withdrawn as cash.
4.9 Strict Exclusion: The Fund cannot be used for any gas-related works, boiler repairs, or central heating maintenance.
5. CORE SERVICE FEATURES
5.1 Annual Appliance Health Check: One preventative maintenance annual assessment to assess the safety and performance of the registered appliances.
5.2 Unlimited Call-Outs: Refers to the waiver of the attendance and or call-out fees due to the member for tradespeople within our network and as appointed by us.
5.3 Excess Charges: within this agreement, Olive does not imply that any subsequent work is free of charge if the Discretionary Maintenance Fund is exhausted.
5.4 AI Assistant: The "Olive AI" is a guidance tool for general information and evaluation purposes only.
5.5 Professional Verification: Olive will always remain free of any liabilities derived from any actions taken by the Member based on AI advice without any approved professional trade verification.
5.6 Priority Emergency Line: Access to expedited scheduling for urgent plumbing or drainage failures.
6. EXCLUSIONS AND LIMITATIONS
6.1 Pre-existing Conditions: The Maintenance Fund cannot be used for faults that existed prior to the commencement of the Membership.
6.2 Boiler and Heating: This Membership agreement DOSE NOT include or provide any services for gas boilers, central heating systems, or hot water cylinders.
6.3 Independent Contracting: Any gas or heating works must be contracted and paid for independently by the Member.
6.4 Limit of Liability: Olive’s total liability to the Member for any claim arising out of this Agreement shall be limited to the total annual membership fee paid.
7. SERVICE PLAN DETAILS
7.1 OLIVE (where required) will carry out at its own discretion, an inspection and viability evaluation on the products to be covered under the relevant Membership Plan as subscribed by the MEMBER prior to confirming and entering into the Membership Agreement Plan covered under this agreement.
7.2 Upon completion of the product evaluation whether by a home visit or via telephone, OLIVE will disclose to the MEMBER any parts or elements of the product and or service cover that may incur an excess fee and or be void of cover under the plan provided. These excesses if any, will be detailed to the MEMBER.
7.3 The MEMBER agrees to reimburse OLIVE for any excess charges or fees incurred that were not pre-approved in writing by OLIVE.
REFUNDS AND CANCELLATION
8.1 Every Membership plan subscription is subject to a statutory 14-day cancellation period. Cancellation period starts on the day the agreement is entered into (being the date on which you agree whether by telephone, online or by signing an agreement to take out a subscription plan with us) and ends 14 days later.
8.2 Please note that if you ask us to provide services within the 14-day cancellation period (which may require payment of a deposit) then you will still be entitled to cancel but you will be required to pay us for the services provided.
8.3 To exercise your right to cancel within the cancellation period you must inform us of your decision to cancel with a clear statement (e.g. by email, telephone, online or post).
8.4 If you cancel this contract within the cancellation period, we will reimburse to you any payments received from you.
8.5 We may make a deduction from the reimbursement for the cost of any services supplied during the cancellation period. If you requested that we provide services during the cancellation period, you agree to pay us a proportionate amount for the services provided.
8.6 We will make the reimbursement without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel your subscription.
8.7 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
8.8 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
8.9 We may cancel your Membership immediately if (a) you provide any false information; or (b) you cancel your Direct Debit instruction with your bank and you do not set up a replacement Direct Debit instruction; or (c) you fail to make your first Direct Debit payment or (d) you cancel the agreed recuring subscription via card payments.
9.0 TERMINATION
9.1This agreement shall remain in full force for the period as stated within the Membership subscription agreement date.
9.2 Either PARTY may terminate this contract having given the other PARTY 30 days written notice to the other PARTY except that neither PARTY may terminate the agreement within the first 30 days of the agreement with the exception that OLIVE may terminate this agreement at any time with immediate effect by written notice to the MEMBER if:
9.3 The MEMBER commits a material breach of any term of this Agreement and, if such breach is remediable, fails to remedy that breach within a period of 30 days of being notified in writing to do so.
9.4 The MEMBER commits any fraudulent declaration within this agreement and or wilful misconduct.
9.5 The MEMBER fails to disclose to OLIVE any pre-existing conditions or issues experienced with the products detailed under the service plan cover.
9.6 The MEMBER agrees to pay OLIVE the subscription fees as detailed within the membership enrolment form up to and inclusive of the termination date. In the event of the MEMBER failing to pay according to the Payment Plan agreed, OLIVE will grant the MEMBER a 14-day grace period to bring its account to order, prior to cancellation of this agreement.
9.7 Upon the expiry or termination of this Agreement for any reason, either PARTY shall not have any further rights or obligation with respect to the other PARTY.
. NOTICES
10.1 All and any notifications regarding this agreement shall be delivered via certified letter to the following addresses.
i. COMPANY
(as per the address detailed above).
ii. MEMBER
(As per the address detailed on the subscription form).
. ASSIGNMENT
11.1 Both PARTIES agree this this agreement is non-transferable without prior written consent from OLIVE.
. GOVENING LAW AND JURISTRICTION.
12.1 This paragraph is legally binding.
12.2 This Agreement shall be governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdictions for all matters arising in accordance and compliance with Law.
12.3 Data Protection: Members personal data is securely stored in accordance with the UK GDPR regulations and our Privacy Policy as explained here https://www.clarity-cover.co.uk/privacy-policy
13. MODIFICATION
13.1 In the event any modifications or changes or required to this agreement while in effect, such changes must be submitted in writing and approved by both PARTIES prior to changes coming into effect and as such this agreement will be appended with the changes with both parties agreeing to same.
